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Payment Methods
Checks All checks (including cashier’s checks and money orders) must clear before any orders or merchandise can be sent out. There is a 5–7 business day hold placed on all checks received.
Credit Card We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order.
Credit Card Restrictions AHEA Industries retains the right to refuse credit card purchases at any time and is subject to AHEA Industries approval. Credit card charges for larger transactions may be denied and could require an alternate payment method.
E-Check We provide ECheck as a payment option through PayPal.
Orders/Acceptance By AHEA Industries
AHEA Industries reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by AHEA Industries, your order shall not be deemed accepted by AHEA Industries until AHEA Industries shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions.
International Orders
Credit Card We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order.
Import Duties and Tax Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you, the customer, are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Duties and Tax For Warranty And Damage Replacement Items Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You, the customer, are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Restrictions Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the items you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.
International Returns In addition to obtaining a Return Authorization (RA) number, AHEA Industries will provide customs and shipping documents that MUST be used with all international returns. Failure to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.
Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply. Contact customer service Monday through Friday from 9am to 5pm CST.
Undeliverable/Rejected Packages If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to AHEA Industries for any reason, we are not responsible for the shipping costs.
Damaged Packages If your package is damaged, you MUST contact Customer Service within 2 days from delivery. Customer Service hours are Monday through Friday from 9am to 5pm CST.
Please be aware that professional electronic equipment is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent must note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. AHEA Industries is not responsible for any denied shipping claims.
Pricing and Discounts.
Discounts cannot be combined with any other offer or promotion. Prices and availability are subject to change.
Payment Terms, Price Confirmation and Billing Errors
Unless otherwise indicated, the purchase price of Products will be billed in full at the time of Product shipment. For orders from the Website, we confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on the website or any other sales materials are incorrect, then the following applies: If a Product's correct price is lower than our stated price, we charge the lower price and ship you the Product. If a Product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Shipping and Delivery Times
Items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Do not hesitate to contact customer service with any questions relating to delivery times.
Signature Required
In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. Any packages that require rerouting will be charged $10.00.
Cancellation Policy
Once your order is placed, no cancellation will be accepted and you will be responsible for all merchandise and shipping costs as shown on your receipt.
What do I do if my package is damaged?
If your package is damaged, you must contact Customer Service within 48 hours from delivery. Customer Service hours are Monday through Friday from 9am to 5pm CST.
Please be aware that professional electronic equipment is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. AHEA Industries is not responsible for any denied shipping claims.
Duties and Tax For Warranty and Damage Replacement Items
International Duties and tax for warranty and damage replacement items may apply. Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.
Insurance Costs
In order to protect you from theft, damaged or broken items, AHEA Industries requires that every shipment is protected with insurance provided by the carrier used to fulfill your order. Insurance costs are not included in order totals which take place online and will be added when your order is processed.
Taxes
AHEA Industries collects sales tax for shipments to Texas. Partial and complete tax exemptions may be available. Contact us directly for details.
Limitation of Liability
Most products will carry AHEA Industries limited warranty that such products are free from defects in material and workmanship and will conform to published specifications, provided the products are used according to such specifications. AHEA Industries disclaims all warranties, express or implied, written or oral, including the implied warranties of merchantability and fitness for a particular purpose. In some cases, items are sold without warranty. Those items will be posted as such.
In no event shall AHEA Industries be liable to the buyer for any indirect, incidental, consequential, special and/or exemplary damages in connection with the products sold to the buyer, regardless of whether such damages arise out of the negligence or other fault of AHEA Industries and regardless of whether such damages are based on tort, contract, strict liability or any other cause of action and whether such damage resulted from: (1) reliance on the materials presented; (2) loss of use, data or profits; (3) delays or business interruptions; and (4) any theory of liability arising out of or in connection with the use or performance of information whether or not AHEA Industries has been advised of the possibility of such damages. In the event of any claim by you, AHEA Industries shall be limited to replacement of the products that are the subject of such claim, or, if circumstances would cause this remedy to fail of its essential purpose, refund of the cost of such products to the buyer, in either event upon return of any such products. By purchasing products from AHEA Industries, the buyer acknowledges that replacement or refund are the buyer's sole and exclusive remedies.
The documentation and/or related graphics published by AHEA Industries could include technical inaccuracies, obsolete issues or typographical errors. AHEA Industries assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to its website.
Choice of Law
This Agreement has been executed and delivered in the State of Texas and shall be governed by and construed and enforced in accordance with the laws of the State of Texas.
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